Privacy Policy

1. Commitment to Your Privacy

At Chauffeured Solutions AUS Pty Ltd, we respect your privacy and are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we manage personal information across all aspects of our business in Australia, including interactions with our customers, drivers, operators, service users, and anyone who contacts us.

Specifically, this policy covers:

The types of personal information we collect and hold.
How we collect and store this information
The purposes for which we use and disclose it
Your rights to access and correct your personal data
How to contact us with questions or complaints

2. What Information We Collect

We only collect the information necessary to deliver our services effectively. This may include:

Personal details (name, address, email, phone number)
Booking details (confirmation number, service type, dates and locations)
Preferences and feedback regarding our services
Loyalty program participation
Social media or mobile device information (if shared with us)
Driver and service provider details (e.g. licences, vehicle, insurance, tax details)
Payment information (including credit card details)
Complaint or dispute-related information (including call recordings)

3. How We Collect and Store Information

We collect and use personal information to provide, improve, and promote our services. This includes:

Facilitating bookings between customers and drivers
Processing secure payments
Assisting with lost property or regulatory enquiries
Verifying your identity
Personalising your experience and improving service delivery
Conducting research, analytics, and safety/security checks
Handling disputes, complaints, and support requests
Meeting legal, regulatory, or law enforcement obligations

4. Why We Use Your Information

We collect and use personal information to provide, improve, and promote our services. This includes:

Facilitating bookings between customers and drivers
Processing secure payments
Assisting with lost property or regulatory enquiries
Verifying your identity
Personalising your experience and improving service delivery
Conducting research, analytics, and safety/security checks
Handling disputes, complaints, and support requests
Meeting legal, regulatory, or law enforcement obligations

5. Direct Marketing

We may use your information to send relevant updates, promotions, or offers about our services (by email, SMS, phone, or post). You may also receive offers from trusted partners.

You can opt out at any time by following the instructions in our communications.

6. Access and Correction

You can request access to your personal information or ask us to correct it at any time by contacting us at enquiries@csonline.com.au. Proof of identity may be required, and a small fee may apply if the request requires significant resources.

7. Complaints

If you believe we have breached your privacy rights:

Contact us via phone or email with full details
We will investigate and respond in writing with the outcome
If you are not satisfied, you may refer the matter to the Office of the Australian Information Commissioner (OAIC)

8. Security

We use appropriate security measures—including firewalls, encryption, and access controls—to protect your personal data. While we take all reasonable steps, no system can be completely secure, and we limit liability as permitted by law.

9. Updates

This Privacy Policy is current as of the date below. We may update it periodically, and continued use of our services will be deemed as acceptance of any changes.

10. Additional Privacy Notices

Depending on your dealings with us, you may receive additional privacy notices that apply alongside this policy.

11. Contact Us

For questions, corrections, or complaints about your privacy:

Chauffeured Solutions AUS Pty Ltd
ABN: 50 165 419 885
📧 enquiries@csonline.com.au
📞 (02) 9955 1000 | +61 404 448 804
🌐 www.chauffeuredsolutions.com.au